the vendor's handling of the problem is not appropriate. this is not the way to fix a problem when an item was sent incomplete or defective
رد من المورِّد:
We deeply apologize for the unfortunate situation regarding your order. It has come to our attention that the local delivery person stole the lithium battery during the shipping process. We understand how frustrating this must be and sincerely regret this incident.
Please rest assured that we highly value your business, and in response to this issue, we have immediately arranged for a replacement lithium battery to be sent to you. The new battery is scheduled to arrive on January 2, 2025.
We appreciate your understanding and patience as we work to resolve this situation. I have left a message to your TM massage, please feel free to talk to me at any time at your convenience
26 Dec 2024